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If you experience any problems (with our program or others), the first step is to reboot your computer and try again. Recording music is hard on Windows, and your PC sometimes just needs to be rebooted. If the reboot does not fix the problem, please continue reading... Table of Contents
Singulator FAQsIf you've lost your activation code and ordered from RegNow (orders after Dec, 2006), you can have it emailed to you by clicking here and completing the form. Otherwise, please contact us at support@aipl.com.
I need to reinstall or install to a new PC. Reinstall from your backup version or download the software again, install it, and then when you first run the software enter the activation code that was emailed to you when your purchased the software. If you’ve lost your activation code, see the lost activation FAQ.
The program stops recording after 5 to 30 seconds. I hear sound, but nothing is recorded. Most likely the input source of your sound card is not properly set in Windows Mixer. Therefore, Singulator records silence and stops at the time set with the End Gap slider. This happens because the End Gap slider sets the length of silence used to determine that the end of the tape or album has been reached and Singulator should stop recording. The steps to solve the problem include:
FYI, the Windows mixer mentioned above is the same Windows mixer you get by double clicking on the speaker icon on the right side of your Windows Taskbar (by the clock).
What do I need to record albums or tapes? How do I setup Singulator for recording albums or tapes? See Recording Setup.
How do I record streaming audio? Singulator can record streaming audio with the correct inputs selected. However, the correct inputs vary for different computers. The solution is as follows:
How do I create a Apple iTunes / iPod Podcast? Singulator saves the audio as a standard Windows WAV format. Use Apple iTunes to convert the WAV file to AAC as described in iTunes help (search for “Saving a copy of a song in a new file format”). Then, search in iTunes help for Podcast to learn how to setup a Podcast. Please make sure you have proper copyrights to Podcast the audio.
My songs are incorrectly separated. Why does Singulator break one song into two files? Why doesn’t Singulator break between two songs? If songs break too often, such as one song becoming two or more files, you need to open the Custom Settings Window (select the Customize... button in Singulator’s main window), and increase the Gap Size and decrease the Gap Level. You can also increase the Min Song length. The exact values are difficult to estimate since every piece of music is different. Starting with the “Album/Tape-Clean Classical” preset is a good starting point. In addition, you should look at Singulator’s help, specifically “Using AIPL Singulator” section (especially Set Recording Levels and Optimize Settings sub-sections) and “Custom Window Settings” section. (You may want to skip the next paragraph and continue reading the third paragraph.)
If songs don't break often enough, such as two or more songs are contained in one file, you need to open the Custom Settings Window (select the Customize... button in Singulator’s main window), and decrease the Gap Size and increase the Gap Level. You should also check that the Min Song length is not too long. The exact values are difficult to estimate since every piece of music is different. Starting with the “Album/Tape-Noisy Rock” preset is a good starting point. In addition, you should look at Singulator’s help, specifically “Using AIPL Singulator” section (especially Set Recording Levels and Optimize Settings sub-sections) and “Custom Window Settings” section.
Most importantly, Singulator does not delete any recorded audio. Thus, if it accidentally separates one song to several files, you can recombine the files. Many programs have an append option to easily recombine the files. If it does not separate two songs, you can also easily separate them using an audio editor. Some songs are impossible to separate because there is no gap between them. In other words, they fade from one song to the next, like in some psychedelic rock. Other audio products are listed on our Links Page.
It is recommended that you open each audio file before burning your CD or compressing them to MP3, WMA or AAC (or other forms) to make sure the songs were properly created. In addition, more information on how to use the settings to improve song separation is given in the Using AIPL Singulator - Optimize Settings section of Singulator’s help.
I receive an error that says “Cannot create output file ...wav. Probably in use by another program!” First, check to make sure that the file with the Base File Name (and 1.wav appended at the end) is not in use by another program. If so, please close that program, and try again.
Second, make sure you are not trying to save to a directory that you don’t have rights to save to, such as C:/Program Files. It is best to save to My Documents or My Music. You can change to one of these directories by selecting the New Button (in Singulator’s main window) and selecting the path of My Documents or My Music (My Documents is usually a selection on the left).
I cannot exit and receive an error “Access to ...Single1.pre was denied” You must have Administrator rights on your computer to use Singulator. You cannot be a limited user. Your rights can be changed by your computer administrator in Control Panel - User Accounts.
I receive the message “Error with sound card driver (cannot open RECORD device)...” Verify that no other program is using the sound card, such as speech recognition or an IM program. If no other program is using the sound card, try rebooting. If neither of these work, you should update your sound card driver.
The program stops recording after 5 to 30 seconds, after which I hear sound. The End Gap slider in Singulator's Custom Settings window (obtained by selecting the Customize button from the main window) is too short, or you are starting to record with Singulator too far before starting the playback. The program considers the initial silence between the start of recording and playback as the end of the tape or album and automatically shuts off. The solution is to increase (lengthen) the End Gap Size or start the playback sooner after starting to record with AIPL Singulator.
Singulator records and the meters register sound, but I hear nothing. Your sound card is configured properly for recording, but you have not selected the correct source in the playback settings. The solution is as follows:
FYI, the Windows mixer mentioned above is the same Windows mixer you get by double clicking on the speaker icon on the right side of your Windows Taskbar (by the clock).
The program stops recording after 25 to 45 minutes. Singulator stops recording when there is a gap of silence equal to the value of the End Gap Slider in the Custom Settings window of Singulator. Thus, your album or tape has probably ended. If audio is still coming into your sound card when Singulator stops recording, increase the End Gap slider, obtained by selecting the Customize button from the main window. If that does not work, reboot your computer and try again.
No mixer appears when I click on the Record, Playback or Auto-Config Rec-Mixer buttons. Please note that the mixer is part of Windows and not AIPL Singulator. The correct programs are supposed to be provided by the sound card manufacturer. Thus, you may need to check with your sound card manufacturer. However, you can also try a couple of things yourself. First, check that your sound card is installed correctly. Open the System icon of the Control Panel (opened via Start Menu - Settings [not necessary in WinXP] - Control Panel - System [Classic view in WinXP]). Choose the Device Manager, and click on the plus Tab for the Sound, video and game controllers. Make sure your sound card is installed and operating correctly. If there is a red X or yellow ! next to it, you need to enable or reinstall the sound card. You can learn more about the sound card by double clicking on it. When finished, please close all the windows by clicking OK or Close.
Second, make sure your sound card is the system default. In Control Panel, open the Multimedia icon (Sounds and Audio Devices for WinXP). The preferred playback and recording devices should be the sound card you are using. In addition, make sure the "Show volume control on task bar" is selected. This puts a speaker, which also allows access on your sound card mixer, on your taskbar by the clock. Close the windows by clicking OK or Close. Now, try the Mixer button in Singulator again. If it still does not work, try double clicking the taskbar speaker icon as mentioned above. If your mixer now appears, you can properly set your levels, and please inform AIPL of this situation. If your mixer does not appear, please contact your sound card manufacturer.
How do I adjust the recording level? See Recording Setup.
I get an error message "Sorry, sound card does not support this RECORD WAV format". You have selected a sound card that does not support your recording settings. Most likely, you have selected a Voice modem in Singulator's Custom Settings window or Windows Control Panel's Multimedia preferences (Sound and Audio Devices in WinXP). You can check Singulator's sound card by clicking on the Customize button in the main window, and then seeing what recording device is selected. If the space is blank, then it is using Windows default preference. You can select a sound card within Singulator by clicking on the Customize button in the main window, then selecting the Recording Device list box.
Alternatively, you can change the Windows default sound card. To change the Windows default sound card, in Win95-ME, open your Control Panel (Start Menu - Settings - Control Panel), and click on the Multimedia icon. In WinXP, open your Control Panel (Start Menu - Control Panel), and click on the Sound, Speech and Audio Devices (only necessary in Category View) - Sounds and Audio devices icon - Audio Tab. From there, you can change the Playback and Recording Preferred device to the desired sound card. In addition, make sure the "Show volume control on task bar" is checked.
If neither change fixes the problem, you can change the recording sampling rate. In Singulator’s custom settings window (select the Customize button in the main window), choose a different sampling rate, preferably 44.1 kHz.
Do I need to use DAT/Digital In preset for digital inputs? You do not need to use a DAT/Digital In preset for digital input. For example, if you are using an external analog-to-digital converter for an album or tape, you can use the Album/Tape presets. The DAT/Digital In presets assume that these recordings are professionally made, and, thus, much quieter than album or tape inputs. However, you still need to select the proper input source, such as Digital In, in you sound card mixer. In addition, for noisy DAT recordings, you can use album or tape presets.
No help appears or I receive an error when I request help Update your help system as we use HTML help. Updates are available from Microsoft at:
More detailed information is available from Microsoft at:
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