We suggest that you update to AIPL Singulator v1.5 (download 5.1MB) as that may fix most problems. Version 1.5 is FREE for v1.41 users and will stay registered. If you do not want to upgrade, please continue reading...

Table of Contents

Installation FAQs

• I cannot install in Windows XP.
• I receive an error "C:/Windows/system32/autoexec.nt. The system file is not suitable for running MS-DOS."

Software FAQs

• I hear sound, but nothing is recorded.
• The program stops recording after 5 to 30 seconds.
• I receive the error message “Cannot create output file C:\.... Probably in use by another program!”
• What do I need to record albums or tapes?
• How do I setup Singulator for recording albums or tapes?
• My songs are incorrectly separated.
• Why does Singulator break one song into two files?
• Why doesn’t Singulator break between two songs?
• I receive the message “Error with sound card driver (cannot open RECORD device)...”
• The program stops recording after 5 to 30 seconds, after which I hear sound.
• Singulator records and the meters register sound, but I hear nothing.
• The program stops recording after 25 to 45 minutes.
• No mixer appears when I click on the Mixer button.
• How do I adjust the recording level?
• How do I connect my turntable or tape deck to my computer?
• I get a error message "Sorry, sound card does not support this RECORD WAV format".
• Do I need to use DAT/Digital In for digital inputs?

Singulator FAQs

Installation FAQs

I cannot install in Windows XP.

I receive an error "C:/Windows/system32/autoexec.nt. The system file is not suitable for running MS-DOS."

The newest version fixes this error. Please download AIPL Singulator v1.5.

Software FAQs

I hear no sound.

The program stops recording after 5 to 30 seconds.
Most likely the input source of your sound card is not properly set in Windows Mixer. Therefore, Singulator records silence and stops at the time set with the End Gap slider. This happens because the End Gap slider sets the length of silence used to determine that the end of the tape or album has been reached and Singulator should stop recording. 

The steps to solve the problem include:

1. Click on the speaker icon in the lower right corner of Singulator, and then a window labeled “Volume Control” appears. This is part of Windows Mixer, not Singulator. If the Mixer windows does not appear, please see the “No mixer appears...” solution below. Select the Options Menu – Properties in Windows’ mixer “Volume Control” window
2. Select the Recording radio button in the middle of the window, make sure Line-In is selected in the bottom of the window, and select OK
3. Now the “Recording Control” window of Windows Mixer appears, and make sure that Line-in is selected, the volume slider is in the middle, and balance in the middle
4. Without shutting the “Recording Control”, start a music source (e.g. tape) and select record in Singulator. If Singulator has good recording levels on the LEDs (peaks in yellow and solid green, as described in Singulator’s help, Recording Meters section) you are ready to record. You can adjust the Windows “Recording Control” level to set the proper levels while Singulator is running.
5. If nothing happens, double check that your sound input is connected to the Line-In of your sound card. If not, connect it to line-in and try again.

FYI, this is the same mixer as obtained by double clicking on the speaker icon on the left side of your Window's Task bar (by the clock).

If you still don't record anything, double check that the sound card you are recording through is the Mixer device in the Properties window described above, and is selected as the recording device in Singulator's Custom Settings (obtained by selecting the Customize button in the main window).

If you still don’t record anything, please contact us.

I receive the error message “Cannot create output file C:\.... Probably in use by another program!”

First, verify that you don’t have another audio program accessing the file, such as to remove noise, split or append the file. Then, make sure you are not saving to a path with a “.” in the name, such as “C:\Documents and Settings\ken.levy\....” This “.” upsets Singulator’s automatic naming system. To solve the problem you must change to another path, with recording straight to the C drive being the best solution, such as “c:\singulator.wav.”

What do I need to record albums or tapes?

How do I setup Singulator for recording albums or tapes?

See Recording Setup.

My songs are incorrectly separated.

Why does Singulator break one song into two files?

Why doesn’t Singulator break between two songs?

If songs break too often, such as one song becoming two or more files, you need to open the Custom Settings Window (select the Customize... button in Singulator’s main window), and increase the Gap Size and decrease the Gap Level. You can also increase the Min Song length. The exact values are difficult to estimate since every piece of music is different. Starting with the “Album/Tape-Clean Classical” preset is a good starting point. In addition, you should look at Singulator’s help, specifically “Using AIPL Singulator” section (especially Set Recording Levels and Optimize Settings sub-sections) and “Custom Window Settings” section. (You may want to skip the next paragraph and continue reading the third paragraph.)

If songs don't break often enough, such as two or more songs are contained in one file, you need to open the Custom Settings Window (select the Customize... button in Singulator’s main window), and decrease the Gap Size and increase the Gap Level. You should also check that the Min Song length is not too long. The exact values are difficult to estimate since every piece of music is different. Starting with the “Album/Tape-Noisy Rock” preset is a good starting point. In addition, you should look at Singulator’s help, specifically “Using AIPL Singulator” section (especially Set Recording Levels and Optimize Settings sub-sections) and “Custom Window Settings” section.

Most importantly, Singulator does not delete any recorded audio. Thus, if it accidentally separates one song to several files, you can recombine the files. Many programs have an append option to easily recombine the files. If it does not separate two songs, you can also easily separate them using an audio editor. Some songs are impossible to separate because there is no gap between them. In other words, they fade from one song to the next, like in some psychedelic rock. Other audio products are listed on our Links Page.

It is recommended that you open each audio file before burning your CD or compressing them to MP3, WMA or AAC (or other forms) to make sure the songs were properly created. In addition, more information on how to use the settings to improve song separation is given in the Using AIPL Singulator - Optimize Settings section of Singulator’s help.

I receive the message “Error with sound card driver (cannot open RECORD device)...”

Verify that no other program is using the sound card, such as speech recognition or an IM program. If no other program is using the sound card, try rebooting. If neither of these work, you should update your sound card driver.

The program stops recording after 5 to 30 seconds, after which I hear sound.
The End Gap slider in Singulator's Custom Settings window (obtained by selecting the Customize button in the Presets group from the main window) is too small, or you are starting to record with Singulator too far before starting the playback. The program considers the initial silence between the start of recording and playback as the end of the tape or album and automatically shuts off. The solution is to increase the End Gap Size or start the playback sooner after starting to record with AIPL Singulator.

Singulator records and the meters register sound, but I hear nothing.
Your sound card is configured properly for recording, but you have not selected the correct source in the playback settings. As described in the previous FAQ item, open your sound card mixer. Then, in the playback view, which is the default view, make sure your input source, most likely "Line In", is not muted for playback and its volume as well as the master volume is not at zero. Alternatively, you may want to monitor the recording from the player instead of your sound card so you don't create crosstalk in your sound card.

The program stops recording after 25 to 45 minutes.
Singulator stops recording when there is a gap of silence equal to the value of the End Gap slider in the Custom settings window of Singulator. Thus, your album or tape has probably ended. If audio is still coming into your sound card when Singulator stops recording, increase the End Gap slider in the Custom Settings window.

No mixer appears when I click on the Mixer button.
Please note that the mixer is part of Windows and not AIPL Singulator. The correct programs are supposed to be provided by the sound card manufacturer. Thus, you may need to check with your sound card manufacturer. However, you can also try a couple things yourself.

First, check that your sound card is installed correctly. Open the System Icon of the Control Panel (opened via Start Menu - Settings - Control Panel - System Icon). Choose the Device Manager, and click on the plus Tab for the Sound, video and game controllers. Make sure your sound card is installed and operating correctly, If there is a red X or yellow ! next to it, you need to enable or reinstall the sound card. You can learn more about the sound card by double clicking on it. When finished, please shut all the windows by clicking OK or Close.

Second, make sure your sound card is the system default. Once again, in Control Panel open the Multimedia icon. The preferred playback and recording devices should be the sound card you are using. In addition, make sure the "Show volume control on task bar" is selected. This puts a speaker, which also allows access on your sound card mixer, on your task bar by the clock. Close the windows by clicking OK or Close. Now, try the Mixer button in Singulator again. If it still does not work, try double clicking the task bar speaker mentioned above. If your mixer now appears, you can properly set your levels, and please inform AIPL of this situation. If your mixer does not appear, please contact your sound card manufacturer.

How do I adjust the recording level?
How do I connect my turntable or tape deck to my computer?
See Recording Setup.

I get a error message "Sorry, sound card does not support this RECORD WAV format".
You have selected a sound card that does not support your recording settings. These are 44.1 kHz or 48 kHz 16 bit stereo recording. Most likely, you have selected a Voice modem in Singulator's Custom Settings window or Windows Control Panel's Multimedia preferences. You can check Singulator's sound card by clicking on the Customize button in the Presets group of the main window, and then seeing what recording device is selected. If the space is blank, then it is using Windows default preference. You can select a sound card within Singulator by clicking on the down arrow in the Recording Device window. However, it is preferable to change Windows' default sound card so that the sound card mixer is available. To change the Windows default sound card, Open your Control Panel (Start Menu - Settings - Control Panel), and click on the Multimedia icon. From there you can change the Playback and Recording Preferred device to the desired sound card (every sound card should support this CD quality setting). Also make sure the "Show volume control on task bar" is checked.

Do I need to use DAT/Digital In for digital inputs?
You do not need to use a DAT/Digital In preset for digital input. For example, if you are using a external digital-to-analog converter for an album or tape, you can use the Album/Tape presets. The DAT/Digital In presets assume that these recordings are professionally made, and, thus, much quieter than album or tape inputs. However, you do need to select the proper input source, such as Digital In, in you sound card mixer.

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